Purchases & Refunds
Information for parents and consumers about purchases, digital content and refunds.
1. What may be sold
Heartwing may offer digital game unlocks, Wonder Worlds, adventures, Sparks, story or creative content, subscriptions, bundles and, in future, physical merchandise. The product page or checkout will identify what is being purchased.
2. Prices and taxes
Prices will be shown before purchase. Applicable VAT and other mandatory charges will be included or disclosed as required by law. Where the same headline price is used across currencies, the displayed amount for the selected market will be the amount charged, subject to any clearly disclosed platform or payment-provider conditions.
3. Payment
Payments may be processed by an authorised payment provider or app store. We do not normally receive or store the full payment-card number where the provider processes the payment independently.
4. Digital content and immediate access
Digital content may be supplied immediately after purchase. Where applicable law provides a withdrawal period but permits that right to be lost once digital supply begins, we will obtain the consumer’s express consent to immediate performance and acknowledgement of the effect on the withdrawal right before access starts.
5. Refunds
If digital content is not supplied, is materially defective or does not conform to the contract, statutory remedies may apply. A refund request will be assessed under the applicable law, the purchase terms and, where the transaction was processed by an app store, the relevant app-store process.
6. App-store transactions
Apple, Google or another app marketplace may be the merchant or payment intermediary for a transaction. Where so, refund administration may need to be handled through that platform, without affecting mandatory statutory rights.
7. Sparks and virtual items
Sparks and similar virtual items have no cash value, cannot be exchanged for money, cannot be transferred outside Gina Heartwing and are not intended for gambling or wagering.
8. Physical goods
If the Heartwing Shop begins selling physical goods, product-specific delivery, returns and cancellation information will be provided before checkout. Statutory consumer rights will apply.
9. Complaints
Purchase or refund questions may be sent to support@ginaheartwing.com. Consumers may also have access to an applicable alternative dispute-resolution mechanism under Cyprus law.